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Frequently asked questions
Everything you need to know about trading on AgriVesta.
What is a Purchase Request?
Why do I submit a Purchase Request instead of paying immediately?
Why can't I see the seller's contact information before payment?
When does the seller receive my contact information?
How does Agrivesta protect buyers and sellers?
What is Purchase Tracker?
How do I track my purchase?
How does secure payment work?
What happens if my Purchase Request is rejected?
Can I cancel my Purchase Request?
How do disputes work?
How are nearby products found?
Will other users see my exact location?
Why is Agrivesta requesting my location?
Can I use Agrivesta without enabling location?
How are payments processed on AgriVesta?
Who processes my payment?
Does AgriVesta hold customer money?
How does M-Pesa payment work on AgriVesta?
When does the seller receive payment?
How are disputes resolved?
What happens if my order has a problem?
Why is Buyer Protection important?
What does AgriVesta charge?
Who pays the 7.5% marketplace fee?
What if I receive damaged or wrong goods?
How do I list my produce or equipment?
Do I need to verify my email?
Can I hire equipment instead of buying?
How long does settlement take after delivery is confirmed?
Is AgriVesta available outside Kenya?
How do I contact support?
Still need help?
Our team is one call or email away.
0116 723 630
Email us
Buyer Protection policy
About AgriVesta
