Help centre
Answers, guides and direct support for every AgriVesta user.
Getting started
How do I create an account?
Click Get Started, enter your email and M-Pesa phone number, choose farmer or buyer, and confirm your email. It takes under a minute.
What's the difference between a farmer and buyer account?
Farmers can post listings and receive orders. Buyers can browse, place orders, and post RFQs. You can switch or hold both roles under one account.
Do I need to be verified before I trade?
You can transact as soon as your email is confirmed. The Verified badge is optional but boosts trust and access to bulk orders.
Buying & selling
How do I post a listing?
Go to Sell, add a title, description, price per unit, quantity, county, category and at least one photo. Publish and it's live immediately.
How do I place an order?
Open a listing, request the purchase, then pay securely with M-Pesa via Intasend. Settlement is released to the seller after you confirm delivery.
What is an RFQ?
A Request for Quotation lets buyers describe what they need and receive competing quotes from verified farmers. Great for bulk or specific orders.
Can I cancel an order?
Yes, before the seller ships. Once shipped, cancellation requires seller agreement or a dispute.
Payments & Buyer Protection
How do payments work?
Payments are securely processed by Intasend via M-Pesa STK Push. AgriVesta does not hold customer funds; settlement is released to the seller after delivery confirmation, minus a 7.5% marketplace fee.
What is the commission?
AgriVesta charges 7.5% per completed transaction, deducted from the seller's payout. Buyers pay only the listed price.
When do I get paid as a seller?
Within minutes of the buyer clicking Confirm delivery, or automatically after 7 days if the buyer doesn't respond.
What if the buyer never confirms?
Settlement is released automatically after 7 days provided no dispute has been opened.
Account & profile
How do I get verified?
Go to Profile, submit your national ID and a photo. Admin review usually takes 1-2 business days.
How do I change my county or phone number?
Profile → Edit details → Save. Your new M-Pesa number will be used for the next payout.
Can I delete my account?
Yes. Email support@agrivestakenya.co.ke from your registered address and we will delete your account within 7 days per our privacy policy.
Reporting & disputes
How do I open a dispute?
Open the order in your dashboard and click 'Report a problem'. Add photos and details. Support responds within 24 business hours.
What can I dispute?
Non-delivery, short quantity, damaged or wrong-quality goods, or seller misconduct. Both parties present evidence before we decide.
How do I report a fake listing?
Click the flag on the listing or email support@agrivestakenya.co.ke with the listing link. Fake listings are removed within hours.
Still need help?
Our team is here 7 days a week.