Safety & trust

Every eligible transaction on AgriVesta is processed through Intasend's secure M-Pesa infrastructure and covered by AgriVesta Buyer Protection.

1. Buyer pays securely — payment is confirmed via M-Pesa STK Push and processed by Intasend, not paid directly to the seller.
2. Seller ships — only after payment is verified does the farmer release the goods.
3. Buyer inspects — you have 48 hours to check quantity and quality on delivery.
4. Funds released — you click "Confirm delivery" and the seller receives the payment (minus 7.5%) instantly.
5. Dispute window — if there is a problem, open a dispute and AgriVesta support mediates.

If the delivery is wrong, damaged, or never arrives, open a dispute from your order page within 48 hours of the expected delivery date.

• Both buyer and seller are asked to submit evidence: photos, messages, delivery records
• AgriVesta support reviews within 24 business hours
• Settlement is withheld until resolution — no side can walk away with the funds
• Outcomes: full refund, partial refund, or release to seller — decided fairly and transparently
• Repeat offenders (either side) are suspended or banned from the marketplace

Every user account goes through layered verification so you know who you're trading with:

• • Phone verification — every account must confirm an M-Pesa number
• • ID verification — required for the Verified badge; reviewed by admins
• • County location — geographic transparency for buyers choosing local sellers
• • Ratings & reviews — after every completed order
• • Transaction history — public count of successful orders per seller